Today's CTI systems, referred to as "multi-media CTI", are quite sophisticated and can handle all sorts of incoming and outgoing communications, including voice calls, faxes, email, chat, and other Internet related interactions.

eVentive has helped clients build call centers since 1994. eVentive's call center expertise spans four continents and a spectrum of fortune 1000 companies. Along the way, eVentive has cultivated alliances with Avaya, Cisco, Interactive Intelligence, Aspect Communications, InterVoice-Brite and others to extend our expertise in multiple platforms